FAQs

  • Add one sheet directly into the drum of the washing machine, load clothes on top, then wash. Add two sheets for large loads.

  • Yes! They work with all machines, including HE, front loaders, and top loaders.

  • Yes, they’re safe for all fabrics.

  • Environmental responsibility is at the core of our brand. We're committed to providing a laundry experience that minimizes waste and protects our environment. By using plastic-free packaging and reducing our physical volume, we lower both our carbon footprint and yours.

  • Yes! They're powered by Mycolase™ – our premium enzyme blend for next-level stain and odor removal.

  • Our formula is made with clean, plant-derived, biodegradable ingredients. It’s simple, effective, and safe for sensitive skin. You can read more about our ingredients here.

  • Yes. You can feel good about what you’re using, knowing it’s as kind to animals as it is to the planet.

  • If you are unsatisfied for any reason, please email us at hello@musewash.com within 30 days of receiving your product. We'll either send you a replacement product or refund your order, depending on the circumstances.


    Your refund will be credited back to the card you used to make your purchase, and it will arrive back in your account within 7-10 business days. If this is not the case, please don't hesitate to reach out and let us know so we can check on it for you.


    Your feedback is important to us and we might ask you a few questions to get a better understanding of what your experience was. We also really appreciate it when you send us a photo of your product if it is damaged, unusable, or in any way not what you expected.

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